BPO definition & Top Customer service BPOs (business processing outsourcers)

Outsourcing is a strategy adopted by all kind of businesses big and small. But when it comes to big businesses outsourcing have a custom term and some specifications. The term is BPO, “Customer service BPO” stands for “Business Process Outsourcing” and refers to the practice of hiring a third-party company to handle certain business processes, such as customer service. This means that instead of handling customer service in-house, a company will outsource it to a specialized company that specializes in providing customer service.

BPO is very widespread among big corporations, to the extent, that companies that do not adopt it, are the exception not the rule.

BPO can vary from one business to another, but in general a business would outsource its customer service to a BPO firm that provides phone, email, and chat support. The BPO firm will handle all customer interactions, and the business can focus on its core operations.

BPO can help businesses save time and money by reducing the need for in-house staff, and can also provide access to specialized expertise and technology. Additionally, outsourcing customer service can also help businesses improve their customer service levels, as the BPO firms typically have a team of experienced customer service representatives who are trained to handle customer issues and complaints effectively.

In simple terms, customer service BPO is when a company hires a third-party company to handle its customer service tasks, such as answering phone calls, emails and chat support, allowing the company to focus on its core operations and improve its customer service levels.

Some of the well-known BPO companies include:

1. Accenture – a global professional services company that provides a wide range of services, including BPO.
2. IBM Global Services – a subsidiary of IBM that provides a variety of services, including BPO.
3. Capgemini – a global consulting and technology company that offers BPO services.
4. Infosys BPO: A subsidiary of Infosys, one of the largest IT consulting and services companies in the world, Infosys BPO provides a range of BPO services including finance and accounting, human resources, and customer service.
5. TCS – Tata Consultancy Services, is a global IT services, consulting and business solutions organization that offers BPO services. Tata Consultancy Services BPO: A subsidiary of Tata Consultancy Services, one of the largest IT consulting and services companies in India, Tata Consultancy Services BPO provides a range of BPO services including finance and accounting, human resources, and customer service.
6. Wipro BPO: A subsidiary of Wipro, one of the largest IT consulting and services companies in India, Wipro BPO provides a range of BPO services including finance and accounting, human resources, and customer service.
7. Cognizant – a global professional services company that provides a wide range of services, including BPO.
8. Genpact – a global professional services firm that specializes in BPO services.
9. HCL Technologies – a global IT services company that offers BPO services
10. WNS Global Services – a leading provider of BPO services, primarily focused on the finance and accounting, customer service, and research and analytics sectors.
11. Atos: A global leader in digital services, Atos offers BPO services in areas such as finance and accounting, human resources, and customer service.
12. Concentrix: A global business services company, Concentrix provides a range of BPO services including customer service, technical support, and back-office operations.
13. Dell Technologies: A multinational technology company, Dell Technologies provides BPO services through its Dell Services division, which focuses on areas such as finance and accounting, human resources, and customer service.
14. EXL Service: A provider of BPO services and analytics, EXL Service offers a range of services including finance and accounting, customer service, and human resources.
15. Firstsource Solutions: A global BPO company, Firstsource Solutions provides services in areas such as customer service, finance and accounting, and human resources.
16. HGS – Hinduja Global Solutions: A global provider of BPO services, HGS offers services in areas such as customer service, technical support, and back-office operations.
17. Serco Global Services: A global provider of BPO services, Serco offers services in areas such as customer service, finance and accounting, and human resources.